Spam can be a problem for any email system as spam and/or phishing attacks attempt to find new ways to trick people into clicking their links or opening an attachment. Connect IN uses multiple methods to prevent spam, but these methods may not always be successful.
The best practice for handling spam while using Connect IN is to keep spam in the Spam folder while keeping any non-spam out of the Spam folder. Keep in mind it is still possible some false positives may occur. Checking the Spam folder regularly to remove any false positives should correct this. By following these guidelines, the system should correctly learn what is and is not spam.