Given that Connect IN is run on free software, some additional steps are needed for certain password resets.  We ask that libraries using Connect IN keep the following in mind.

Password resets for a Connect IN Email address are to be handled by the appropriate Library’s designated contact for Connect IN, via the Connect IN Email Administration console.  In the event that the designated contact cannot access the Administration console, new passwords to the console will only be provided over the phone after a verification process.

Password resets for the Connect IN Web service are initially only allowed to be sent to existing Connect IN Email addresses.  In order to allow other email addresses to receive password reset requests, a plugin (such as WP Mail SMTP) must be installed and configured with an existing email account.